Well the initial fuss is over. The Susan G. Komen Foundation has reversed its controversial decision to defund Planned Parenthood. But not before the announcement almost incited estrogen-fueled riots all across the United States. Komen’s Founder and CEO, Nancy Brinker has been busy, spending most of the last 72 hours trying to convince people that the policy decision was not politically motivated.
Whatever.
When an organization of any size makes a strategic decision of this magnitude, communication/public relations strategists within the organization have to be at the decision-making table.
Where was her Public Relations Czar?
Surely he or she brought up the possible ramifications of such a decision. Would there be of funding backlash? What about Komen’s reputation? Are they saying they don’t care about the poor and lack of access to health care?” (Didn’t a similar statement get someone in trouble recently)? Or did Komen just ignore strategic communication recommendations from a seasoned PR practitioner and think that the federal investigation policy excuse would pass the smell test? The public reasoning behind their decision was thinly veiled attempt to push an agenda that has split this country for decades. But they knew that and they didn’t care. They did not listen. Now they have to implement crisis and reputation management strategies when they should be concerned with raising millions for a cure for breast cancer.
Personally, when I graduated from college, Planned Parenthood was my healthcare. They were knowledgeable and kind and I depended on them for my regular check-ups. They helped lay a foundation for proactive attitude toward healthcare that I still live by today.
So what’s the lesson here?
It’s not smart to make rash decisions. It’s just plain irresponsible not to have a public relations professional in your inner circle sitting at the strategy table.
Anita Ford Saunders, APR a veteran in the communication and public relations profession, has over 30 years experience creating and implementing strategic communication plans for corporate and community-based organizations. 