Pink PR Fallout

February 3rd, 2012 by Anita Ford Saunders No comments »

Well the initial fuss is over. The Susan G. Komen Foundation has reversed its controversial decision to defund Planned Parenthood. But not before the announcement almost incited estrogen-fueled riots all across the United States. Komen’s Founder and CEO, Nancy Brinker has been busy, spending most of the last 72 hours trying to convince people that the policy decision was not politically motivated.

Whatever.

When an organization of any size makes a strategic decision of this magnitude, communication/public relations strategists within the organization have to be at the decision-making table.

Where was her Public Relations Czar?

Surely he or she brought up the possible ramifications of such a decision. Would there be of funding backlash? What about Komen’s reputation? Are they saying they don’t care about the poor and lack of access to health care?” (Didn’t a similar statement get someone in trouble recently)? Or did Komen just ignore strategic communication recommendations from a seasoned PR practitioner and think that the federal investigation policy excuse would pass the smell test?   The public reasoning behind their decision was thinly veiled attempt to push an agenda that has split this country for decades. But they knew that and they didn’t care. They did not listen. Now they have to implement crisis and reputation management strategies when they should be concerned with raising millions for a cure for breast cancer.

Personally, when I graduated from college, Planned Parenthood was my healthcare. They were knowledgeable and kind and I depended on them for my regular check-ups. They helped lay a foundation for proactive attitude toward healthcare that I still live by today.

So what’s the lesson here?

It’s not smart to make rash decisions. It’s just plain irresponsible not to have a public relations professional in your inner circle sitting at the strategy table.

FB: The Big Brother We Created

November 21st, 2010 by Anita Ford Saunders No comments »

I have reluctantly come to the conclusion that Facebook is the Big Brother we’ve created for ourselves. Now don’t get me wrong, Facebook is a wonderful thing but can be as Betty White said in her SNL monologue, “ a huge waste of time!” To keep things in perspective, I come from the world of a rotary dial telephone in the hallway on the “telephone table.” And existing in the land of local phone numbers in Connecticut started with JA (Jackson) or CH (Chapel). Some of you will have no idea what I’m talking about but I’m just trying to set the scene for you. I was schooled in the fine art of conversation.  When you call someone, you say, “Hello, may I speak to X.” You didn’t talk too loud or too long. Friends were really friends and you got their number if they gave it to you or you looked it up in the phone book. Facebook is progress, right? Well only in the hands of people who use it with contemplative caution. Do you have friends or colleagues who communicate with you only via Facebook?  I do and it drives me crazy. I understand posting news, information, events, asking for support for your cause. But why have we distilled the value of our conversation or our words down to pokes and pings? Has the voyeur in us taken control of our common sense? Yes and no. We can learn lessons from the writings on the walls. Here are a couple things I’ve learned.

  • Study the medium before you step into the fray.
  • Never put anything on FB or any other social media site that you wouldn’t want your boss or your mother to see.
  • Keep your personal information away from your professional unless the two are seamless.

I know it’s not easy to separate your personal from your professional life. I can appreciate that. Wherever I go people still recognize me as “that lady who asks for money on TV.” I know I have to behave in a manner that is authentic to myself, my clients, and organizations I represent. As a public relations professional, I have to think about all aspects of a situation…think strategically about the many tentacles I have in the community and the ramifications of my words and actions. The same holds true for non-profit organizations. Your digital persona should mirror your  brand behavior and the social media vehicles you chose should reflect that as well. Will you find your target audience on Twitter? Will you immerse your conversation at Eons? And with the world becoming increasingly mobile will you speak to your “peeps” at MocoSpace?  All questions only you can answer. But remember, just because the social network is there doesn’t mean it’s right for your organization. Know your authentic self. Listen before you leap. Get the counsel of a public relations professional who thinks strategically and looks at your organization from all sides, especially the bottom, the side you think no one sees.  Remember, Big Brother is staring back atcha.

What I Know for Sure…About Social Media (Or at least I think so)

June 8th, 2010 by Anita Ford Saunders No comments »

Almost daily I receive emails or alerts for Webnairs, discussion groups, or teleseminars inviting me to learn more about social media. And every chance I get, I log on trying to fill in the blanks of what I think I don’t know personally and professionally.

So as a public relations practitioner what do I know? Sometimes I feel no closer to finding ‘The Wizard’ than I did fifteen years ago when I was only snail mailing press releases.

After numerous professional development seminars I can’t claim to be an expert…but I’m learning.

What I do know for sure is that a social media strategy should emanate from your strategic communication plan. You still need goals and objectives; to identify your target audiences; devise a strategy by which you reach your audiences; develop your messages and tactics and possibly the hardest element of all, evaluate all along the way. You will learn a lot during your communication planning and implementation process so adjusting your plan based on what you are learning is natural and often needed. Evaluating can save an organization from stubbornly sticking to a plan that isn’t working and enable you to change course while you still have time and a budget that works. Just because you have a plan doesn’t mean it’s caste in stone.

Now, I don’t think the old school methods of communication will ever disappear. Those methods are the foundation upon which we build relationships in our business.

But new school is getting all our attention now.

Old School – Communication is a 2-way process.

New School – It’s all about the conversation and anyone can join.

In the world of Social Media we have learned that even one utterance can reverberate ad infinitum. What you say will always come back to you. (My mother was right!)

So when faced with a client who thinks they should get into social media, as soon as possible, the first thing I recommend is listening. Listen to what ‘like organizations’ are talking about and where – meaning what social media sites.

Whether you want to maintain relationships as an organization or an Avatar, it takes work and commitment. You and your organization have to be willing to make an investment in resources, human and otherwise, to do it right.

Make sure your president, upper management and all others buy into using social media to communicate. Your co-workers have to own this process as much as you do or it’s not going to work.

There are a lot more criteria to abide by but I know for sure that you should start slowly but deliberately, and be sure to invite me to join your conversations.

Maybe the Boy Scouts Aren’t all Wrong

March 26th, 2010 by Anita Ford Saunders No comments »

Okay, let’s not get into the politics of the Boy Scouts of America but they’ve taunted us with the trite but effective tag line “Be Prepared” for almost 100 years (not sure if they used if for the 100 years).
But when nonprofits are faced with a possible crisis situation that is a motto to live or die by. Okay, “to die for” may be a bit much but for some organizations, it might come to that.

You never know when you may be faced with a situation that puts your organizations’ reputation in jeopardy. So, you must be prepared. You should be proactive by arming yourself with some simple elements, right away.

 Train those answering phones about where to direct any crisis calls
 Establish a chain of command for reporting crisis events an directing media inquiries and train your managers
 Train managers on initial key message statements to media following and event
 Develop a calling-tree for notification of crisis communications team members
 Designate a crisis operation center where team members can meet
 Compile a list of operational and public information contacts in agencies related to possible crises
 Develop list of important media contacts
 Have a plan to keep these key contacts up-to-date and educated about your organization.
 Update your media kit and distribute to media on a regular basis – this enables control of the information they have for background and research data
 Make sure key members of the crisis team, including senior management, are known
members of the crisis team, including senior management, are known to the media

Be Prepared may be passe but it should be standard operating procedure for any nonprofit organization.

It Can be the Little Things that Count

December 1st, 2009 by Anita Ford Saunders No comments »

Last year I was hired by three small youth service bureaus in Middlesex County to work on a underage drinking prevention campaign.  I imagined several press releases and some possible print articles…the standard fair for what seems like a small campaign. But what started out as a few ideas shared across a conference table turned into one of the most successful campaigns I’ve ever worked on.

The idea of preventing teenagers from drinking was not new to these three youth services executive directors. Prevention work was part of their daily work. They were ready to bring it to a different level. The target audience was clear – parents in the county who feel it’s okay or safe to allow their teenagers to drink. You’ve heard and seen the news reports of “well-meaning” adults who embrace the rationale that it’s safer to have my kid drink at home instead of someplace else.

So how were we going to carry off a meaningful campaign from these small agencies and really get some traction? Now these women didn’t have a ton of money nor a cadre of staff members to do the work.  First of all they were smart and had a clear focus on their target audience.  They knew the problem and were clear on the messages they needed to communicate. They also did not settle for being safe. They were willing to take risks. They had enough confidence in my work to let me help them explore possibilities, guide them through a few rough spots and execute a campaign that would raise some serious eyebrows.

The billboard shows a baby on the left side with a beer bottle to his mouth and on the right, two teenagers surrounded by alcohol at what seems to be a home. The caption reads, “You wouldn’t do this then…Why Now? There’s no Such Thing as Safe Underage Drinking.” You’ve got to see it to believe it! Check out the link to UPI Web site -  UPI-93801255478616.html. This image and message has shot from Old Saybrook to San Antonio to Seattle, or Google Beer Bottle Baby Billboard.”

We always worry about measuring our impact, return on investment…whatever you want to call it. It can certainly be measured here. We’ve moved the needle locally about the issue and national organizations are knocking on their door. But there is no way for me to measure the personal satisfaction I got out of working on this campaign or with my three clients.
NBC30 Story on TWC Stop Underage Drinking Campaign – Beer Bottle Baby Billboard
So what did I learn as a seasoned public relations consultant? You don’t need a big client to make a big splash.  Don’t expect less because  a client is small. They certainly shouldn’t expect less from you.  You just need smart, strategic-minded people working as a team.

Okay, you need more than that but you get my drift.

Media Relations Are Hyper-Local

November 18th, 2009 by Anita Ford Saunders No comments »

I spent last Thursday, night (9/24/09) beaming with pride as our youngest received a special recognition at his middle school. He and 29 other 8th graders were inducted in the the Junior National Honor Society. I didn’t know they even had one, did you? Well, they do. It’s a big deal.

I tried not to embarrass him in front of his friends.  You can’t show too much emotion you know. You just have to be cool.

Well, that lasted all of a New York minute.  As parents, it’s our job to fawn, congratulate and take pictures. Well my poor kid has a mother wrapped up in public relations. That means every move he makes might bring on a media blitz. So before the evening was finished, I went into PR Mom mode. In the so called “Good old days” I’d prepare a pitch to a newspaper to be sure they would cover an event. They I would pray to the Media Relations god for no fires or nuclear attacks. But that day, I didn’t have to. My information was going hyper-local.

Hyper-local is a new term giving to, well local news. Community newspapers have been covering local stories since ink first hit the page.  So what’s different? Immediate gratification, that’s what.

By the time I got home, uploaded my pictures and wrote a one sentence description about the event, it was on the front page of a “hyper-local” news blog. I became a  citizen journalist in a matter of minutes.

Now really, the simple act of posting a story to a Web site does not make you a journalist but the need for local content could create a win-win situation for non profits.

I’ve always encouraged my clients to build relationships with members of the media. Tell your stories and become a trusted resource. But they(my clients) have frequently run into media road blocks that frustrate even the most courageous of causes.

It’s now a new day. Your voice is important and you can tell your story just about anywhere.

But there is also caution. Having been able to check the box of journalist during part of my career, I am particularly sensitive to sharing information with balance and accuracy. Knowing where that line is can make the difference between information of substance and a ridiculous rant.

The failing traditional newspaper model has been replaced by community voices. Even the dailies have given considerable column space to readers now turned writers. So step up. This is an opportunity to get your story told with some kind of control over your own message. But please do so with integrity and balance. If you want to know more about getting your story told, call or email me @ 860-343-8555 or afs@anitafordsaunders.com.